Details of Services
To respond to our clients’ request for on-going support we have introduced a Helpline service which can quickly respond to queries and issues that have arisen. In return for an annual fee, clients have access to an agreed number of hours per month of expert advice, via e-mail or phone, on:
- The Disability Discrimination Act and its application;
- Practices, policies and procedures - development and application;
- Case work - reasonable adjustments, job adaptation, etc.;
- Complaint and grievance resolution.
The features of the scheme are:
- A range of charges based on how many hours you are likely to want to access;
- A monthly roll-over of unused time;
- Additional time can be bought at an agreed hourly rate;
- Enquiries are answered either in real time or within one working day;
- The service can be accessed by whoever the client designates, e.g., HR, all managers, all staff, etc.;
- Management information is provided quarterly.
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